Senior Digital Transformation Lead - Omnichannel Retail

🏢 ABOUT THE COMPANY

Family Dollar was founded in 1979 with a mission to provide everyday low prices to underserved communities in the United States and the United Kingdom. Today, we operate over 15,000 stores across both countries and are committed to making a positive impact on our customers' lives. As a company, we value hard work, determination, and a passion for delivering exceptional customer experiences.

Our culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work and to continuously learn and grow. This approach has enabled us to achieve significant milestones, including being recognized as one of the best places to work.

🎯 ROLE OVERVIEW

As our Senior Digital Transformation Lead - Omnichannel Retail, you will play a critical role in driving our organization's digital transformation strategy. Reporting directly to the VP of Digital Transformation, you will lead cross-functional teams to design and implement innovative solutions that enhance our customers' online and in-store experiences. Your work will have a direct impact on our revenue growth, customer satisfaction, and market competitiveness.

📋 KEY RESPONSIBILITIES

Manage and deliver digital transformation initiatives across multiple teams, ensuring alignment with business objectives and stakeholder expectations.

Collaborate with stakeholders to identify and prioritize areas for digital transformation, assessing business needs and technical feasibility.

Develop and implement strategies to enhance customer engagement and retention through personalized experiences, omnichannel promotions, and loyalty programs.

Lead the design and implementation of digital solutions, including e-commerce platforms, mobile apps, and in-store digital displays.

Work closely with our IT team to integrate digital solutions with existing systems and infrastructure.

Analyze data and insights to measure the success of digital initiatives and identify areas for improvement.

Collaborate with our marketing team to develop and execute targeted marketing campaigns that drive sales and customer engagement.

Maintain strong relationships with suppliers, partners, and third-party vendors to ensure seamless integration and delivery of digital solutions.

Stay up-to-date with industry trends and emerging technologies, ensuring our organization remains at the forefront of digital innovation.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in digital transformation, e-commerce, or a related field.

Masters or Bachelor's degree in Computer Science, Business Administration, or a related field.

Proven track record of delivering large-scale digital transformation projects, with a focus on customer experience and business growth.

Excellent leadership and stakeholder management skills, with the ability to influence and motivate cross-functional teams.

Strong analytical and problem-solving skills, with the ability to interpret complex data and drive business decisions.

Proficient in agile project management methodologies and digital transformation frameworks.

⭐ PREFERRED QUALIFICATIONS

3+ years of experience working in the retail industry, with a focus on omnichannel retail or digital transformation.

Certification in digital marketing, e-commerce, or project management.

Experience with cloud-based technologies, such as Amazon Web Services or Microsoft Azure.

Strong understanding of data analytics and its application in driving business decisions.

💰 WHAT WE OFFER

We offer a highly competitive salary range of £50,000 - £80,000 per annum, depending on experience.

A comprehensive health insurance package, including medical, dental, and vision coverage.

A generous retirement plan, with a company match of up to 5% of your salary.

25 days of annual leave, plus bank holidays and a flexible holiday policy.

A dedicated learning and development budget, to support your career growth and professional development.

A hybrid working model, with the flexibility to work from home or in our offices.

A collaborative and dynamic team culture, with a focus on open communication and continuous learning.

👥 ABOUT THE TEAM

Our digital transformation team is comprised of experienced professionals from diverse backgrounds, with a shared passion for innovation and customer experience. We work collaboratively to design and implement digital solutions that drive business growth and customer satisfaction.

We are a agile team that values experimentation, learning from failure, and continuous improvement. We are passionate about staying up-to-date with industry trends and emerging technologies, ensuring our organization remains at the forefront of digital innovation.

📨 HOW TO APPLY

If you are a motivated and experienced digital transformation professional, please submit your application, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	23 High Street, London, UK, EC1A 7BA
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Family Dollar
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Family Dollar. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.