Senior Digital Transformation Program Manager (Retail) — UK Remote

🏢 ABOUT THE COMPANY

Safeway is a leading UK-based food and drink retailer with a rich history dating back to 1915. Our mission is to provide unparalleled customer experience, quality products, and exceptional services to our customers across the UK. With a strong commitment to sustainability, social responsibility, and community engagement, Safeway is a great place to work for anyone passionate about making a difference.

🎯 ROLE OVERVIEW

As our Senior Digital Transformation Program Manager, you will play a critical role in leading our UK retail transformation program, driving digital innovation, and delivering strategic business outcomes. Reporting directly to the Director of Digital Transformation, you will be responsible for designing and implementing comprehensive program plans, collaborating with cross-functional teams, and fostering a culture of innovation and experimentation. Your impact will be felt across the organization, driving business growth, improving customer experience, and enhancing operational efficiency.

📋 KEY RESPONSIBILITIES

* Develop and execute comprehensive digital transformation program plans aligned with business objectives, leveraging data-driven insights, market research, and industry trends.

* Lead cross-functional teams, including IT, marketing, supply chain, and store operations, to design and implement effective program roadmap and timelines.

* Collaborate with stakeholders to identify and prioritize digital initiatives, ensuring alignment with business goals and resource availability.

* Foster a culture of innovation and experimentation, encouraging experimentation, learning from failures, and implementing improvements.

* Develop and manage program budgets, resources, and timelines, ensuring efficient use of resources and effective ROI measurement.

* Conduct regular program reviews, assessments, and evaluations to ensure progress against goals, identify areas for improvement, and make data-driven recommendations.

* Develop and maintain relationships with key partners, vendors, and suppliers to ensure effective collaboration and partnership.

* Develop and deliver training programs, knowledge sharing sessions, and workshops to build digital literacy and capabilities within the organization.

* Stay up-to-date with industry trends, market developments, and emerging technologies to inform program strategy and recommendations.

* Collaborate with the Change Management team to design and implement effective change management plans, ensuring smooth transition and adoption of new initiatives.

* Monitor and report program progress, metrics, and ROI, providing regular updates to stakeholders and the executive team.

* Develop and recommend business cases for digital initiatives, ensuring alignment with business goals, ROI, and resource requirements.

* Collaborate with the IT team to design and implement effective technical architectures, ensuring seamless integration and data flow.

* Develop and maintain relationships with key stakeholders, including business leaders, IT teams, and external partners.

✅ REQUIRED QUALIFICATIONS

* 8+ years of experience in digital transformation, program management, or related field, with a strong background in retail or consumer goods experience.

* Proven track record of delivering successful digital transformation programs, with tangible business outcomes and ROI.

* MBA or advanced degree in a related field, such as business administration, information systems, or computer science.

* Excellent leadership, communication, and interpersonal skills, with ability to work effectively with cross-functional teams, stakeholders, and external partners.

* Strong analytical, problem-solving, and strategic thinking skills, with ability to navigate complex business and technical issues.

* Experience with digital transformation frameworks, tools, and methodologies, such as Agile, Scrum, or Lean.

* Strong understanding of digital technologies, including cloud, AI, IoT, AR/VR, and cybersecurity.

* Familiarity with data analytics, reporting, and visualization tools, such as Tableau, Power BI, or D3.js.

* Experience with IT project management methodologies, such as PMI, PRINCE2, or Agile.

* Strong business acumen, with ability to understand business goals, objectives, and metrics.

* Experience with change management, organizational development, and cultural transformation.

* Strong technical writing and communication skills, with ability to develop clear, concise reports and presentations.

* Familiarity with cloud-based project management tools, such as Asana, Trello, or Jira.

⭐ PREFERRED QUALIFICATIONS

* Experience working with retail or consumer goods companies, with a strong understanding of the industry, market trends, and customer needs.

* Certification in digital transformation, program management, or related fields, such as PMP, PRINCE2, or Agile.

* Experience with design thinking, human-centered design, or user experience (UX) design.

* Familiarity with emerging technologies, such as blockchain, 5G, or edge computing.

* Experience with data science, machine learning, or artificial intelligence (AI) applications in retail or consumer goods.

* Strong understanding of DevOps, cloud security, and compliance regulations, such as GDPR or CCPA.

* Experience with IT service management (ITSM) tools, such as ServiceNow or JIRA Service Desk.

💰 WHAT WE OFFER

We offer a highly competitive salary range of £55,000 - £80,000 per annum, depending on experience. You will also receive a comprehensive benefits package, including a generous annual leave allowance, flexible working hours, and a dedicated learning and development budget. Our team culture is collaborative, innovative, and inclusive, with opportunities for growth and professional development. As a remote worker, you will have the flexibility to work from anywhere, with regular virtual check-ins and team meetings.

👥 ABOUT THE TEAM

Our team is a diverse group of professionals, passionate about creating innovative digital solutions that drive business growth and customer experience. We are a highly collaborative team, with a growth mindset and a commitment to continuous learning and improvement. We have a strong track record of delivering successful digital transformation programs, with tangible business outcomes and ROI. Recent wins include the implementation of a cloud-based e-commerce platform, the development of a mobile app for customer engagement, and the launch of a data analytics program for business insights.

📨 HOW TO APPLY

To apply, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to receiving your application and discussing this exciting opportunity further.

📋 Job Details

Job Type	🌐 Remote
Location	London, GB
Address	45 New Street, London, EC2M 7PE, EC2M 7PE
Salary	GBP 55,000 – 80,000 / year
Industry	General
Company	Safeway
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Safeway. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.