Senior E-commerce Operations Manager — Latin America Expansion

🏢 ABOUT THE COMPANY

Established in 2020, Burlington is a rapidly growing e-commerce company specializing in global marketplaces and digital commerce solutions. Our mission is to deliver exceptional customer experiences and connect businesses with their target audiences. With a team of 150+ professionals, we pride ourselves on our agile culture, continuous learning, and passion for innovation. As a leading provider of e-commerce solutions, we have helped numerous businesses expand their online presence and reach new markets. By joining Burlington, you'll become part of a dynamic team that thrives on collaboration, creativity, and growth.

🎯 ROLE OVERVIEW

As our Senior E-commerce Operations Manager, you will play a critical role in driving the expansion of our e-commerce presence in Latin America. You will oversee the operational aspects of our e-commerce platform, ensuring seamless execution, scalability, and customer satisfaction. Reporting directly to our Head of E-commerce, you will lead a team of Operations Specialists and collaborate with cross-functional teams to identify and implement process improvements. Your key goal will be to achieve and maintain a 95% customer satisfaction rate, while expanding our market share in the region.

📋 KEY RESPONSIBILITIES

Manage and optimize e-commerce operations, including supply chain management, order fulfillment, and inventory control. Develop and execute strategies to improve operational efficiency, reduce costs, and increase customer satisfaction. Lead a team of Operations Specialists, providing guidance, coaching, and support to ensure they meet performance expectations. Collaborate with the Logistics and Supply Chain teams to implement process improvements and ensure timely delivery of products. Analyze market trends, competitor activity, and customer feedback to inform strategic decisions. Develop and implement training programs to enhance team skills and knowledge. Ensure compliance with regulatory requirements and industry standards. Monitor and report on key performance indicators (KPIs), providing insights to inform business decisions.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in e-commerce operations, logistics, or supply chain management. Bachelor's degree in Business Administration, Operations Management, or a related field. Proven track record of improving operational efficiency, reducing costs, and increasing customer satisfaction. Strong leadership and management skills, with experience in team leadership and development. Excellent communication, problem-solving, and analytical skills. Proficiency in Microsoft Office, with experience in data analysis and reporting tools (e.g., Excel, Tableau). Familiarity with e-commerce platforms (e.g., Shopify, Magento), logistics software, and inventory management systems. Spanish language proficiency is a plus.

⭐ PREFERRED QUALIFICATIONS

5+ years of experience in a fast-paced, dynamic environment. PMP or similar project management certification. Experience with cloud-based solutions (e.g., AWS, Google Cloud) and agile methodologies. Familiarity with Latin American markets, culture, and regulations. Strong networking skills and ability to build relationships with key stakeholders.

💰 WHAT WE OFFER

We offer a competitive salary range of 500,000 - 800,000 MXN per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement plan, and paid vacation days. We also offer a learning and development budget to support your growth and professional development. As a remote work company, you will have the flexibility to work from anywhere in Mexico. Our team culture is collaborative, inclusive, and values-driven, with a focus on continuous learning and innovation.

👥 ABOUT THE TEAM

Our Operations team is made up of 15 professionals who are passionate about delivering exceptional customer experiences. We work closely together, sharing knowledge, expertise, and best practices to ensure seamless execution and operational efficiency. Recent wins include implementing a new inventory management system, reducing order fulfillment time by 30%, and achieving a 95% customer satisfaction rate.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Burlington. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.