Senior E-commerce Operations Specialist - Mexico Remote Team

🏢 ABOUT THE COMPANY

Kohl's is a leading American department store company that is committed to inspiring joy for the family and home. Founded in 1962, the company has a rich history of innovation and customer satisfaction. With over 1,160 stores across the US, Kohl's is one of the largest department store chains in the country. At Kohl's, we value our employees and strive to provide a positive work environment that encourages growth and development. Our company culture is centered around our guiding principles of respect, integrity, and teamwork.

🎯 ROLE OVERVIEW

As a Senior E-commerce Operations Specialist, you will play a key role in ensuring the smooth operation of Kohl's e-commerce platforms. You will be responsible for analyzing data and metrics to optimize the customer shopping experience, as well as collaborating with cross-functional teams to implement process improvements. This role will report directly to the E-commerce Operations Manager and will have a significant impact on the company's online sales and customer satisfaction.

📋 KEY RESPONSIBILITIES

- Analyze e-commerce metrics and data to identify opportunities for improvement and develop strategies to increase sales and customer engagement.

- Collaborate with cross-functional teams, including marketing, product, and logistics, to implement process improvements and enhance the customer shopping experience.

- Develop and maintain reports and dashboards to track key performance indicators and provide insights to stakeholders.

- Identify and implement opportunities for cost savings and process efficiency.

- Develop and maintain relationships with external vendors and partners to ensure smooth operations and excellent customer service.

- Stay up-to-date with industry trends and best practices, and implement new technologies and strategies as needed.

- Provide training and support to junior team members to ensure they have the skills and knowledge needed to succeed in their roles.

- Develop and maintain documentation and procedures to ensure compliance with company policies and industry regulations.

- Analyze and resolve complex problems, and make recommendations to improve processes and systems.

- Provide exceptional customer service and support to internal stakeholders, including responding to phone calls, emails, and other inquiries in a timely and professional manner.

✅ REQUIRED QUALIFICATIONS

- 5+ years of experience in e-commerce operations, preferably in a leadership or specialist role.

- Bachelor's degree in Business Administration, Marketing, or a related field.

- Strong analytical and problem-solving skills, with the ability to collect and analyze data to identify trends and opportunities for improvement.

- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external vendors.

- Strong technical skills, including proficiency in tools such as Google Analytics, Adobe Analytics, and data visualization software.

- Experience with project management methodologies, such as Agile or Scrum.

- Strong business acumen, with the ability to understand and analyze business data and make recommendations to improve processes and systems.

⭐ PREFERRED QUALIFICATIONS

- Master's degree in a related field.

- Experience with cloud-based e-commerce platforms, such as Shopify or Magento.

- Familiarity with data science tools and methodologies, such as machine learning and predictive analytics.

- Experience with team management and leadership, including developing and maintaining training programs and coaching junior team members.

- Certification in a related field, such as Certified E-commerce Professional (CEP) or Certified Marketing Professional (CMP).

💰 WHAT WE OFFER

At Kohl's, we offer a competitive salary range of 50,000 - 80,000 MXN per year, depending on experience. We also offer excellent benefits, including comprehensive health insurance, a retirement plan, and a generous vacation policy. Our remote team is highly collaborative and values work-life balance. We offer a comprehensive learning and development budget to support your professional growth and development. We also offer flexible remote work arrangements, allowing you to work from home and balance your work and personal life.

👥 ABOUT THE TEAM

Our remote team is a group of highly motivated and talented individuals who are passionate about e-commerce and customer satisfaction. We are a collaborative team that values open communication, teamwork, and mutual respect. We are a fast-paced and dynamic team that is always looking for ways to improve processes and systems. We are a team that values work-life balance and encourages flexible work arrangements.

📨 HOW TO APPLY

If you are a motivated and experienced e-commerce professional who is passionate about customer satisfaction, we encourage you to apply for this role. Please submit your resume and a cover letter that highlights your experience and qualifications for this role. We look forward to hearing from you and exploring how you can join our team.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, MX
Address	Avenida Paseo de la Reforma 1234, 11550
Salary	MXN 50,000 – 80,000 / year
Industry	General
Company	Kohl's
Valid Until	2026-09-15

📨 How to Apply

Submit your updated CV and a brief cover letter to Kohl's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.