Senior E-commerce Platform Manager — Retail

🏢 ABOUT THE COMPANY

Michaels is a leading arts and crafts retailer in North America, founded in 1952 in Dallas, Texas. With over 1,250 stores across the US and Canada, we serve millions of customers every year. Our mission is to inspire creativity and self-expression through art supplies, framing, scrapbooking, and other hobbies. We strive to be a great place to work, with a culture centered around teamwork, innovation, and customer satisfaction. As a leading retailer, we've achieved numerous accolades, including being named one of the 'Best Places to Work for Women' by Fortune.

🎯 ROLE OVERVIEW

As a Senior E-commerce Platform Manager, you will be responsible for the strategic development and maintenance of our e-commerce platform, ensuring seamless customer experiences across all touchpoints. Reporting to the Director of E-commerce, you'll lead a cross-functional team to drive digital transformation initiatives. Your impact will be felt throughout the organization, as you'll contribute to revenue growth, customer acquisition, and retention.

📋 KEY RESPONSIBILITIES

Manage a team of e-commerce developers, designers, and quality assurance experts to design, develop, and deploy new features and enhancements to the e-commerce platform.

Collaborate with stakeholders to define and execute digital transformation initiatives, aligning with business objectives and customer needs.

Develop and maintain technical roadmaps for the e-commerce platform, ensuring alignment with company strategy and market trends.

Provide expert-level technical guidance and support to ensure the e-commerce platform's performance, scalability, and security.

Work closely with the product team to define product requirements, ensuring seamless integration with the e-commerce platform.

Develop and maintain technical documentation, knowledge base articles, and training materials to support team members and stakeholders.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in e-commerce platform management, preferably in a retail or consumer goods industry.

Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience with e-commerce platform management, including technical architecture, development, and deployment.

Strong technical skills in programming languages, such as Java, Python, or C#, and experience with cloud-based technologies like AWS or Azure.

Experience with DevOps practices, continuous integration, and continuous deployment.

Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple projects.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Computer Science, Information Technology, or related field.

Certification in cloud computing, DevOps, or e-commerce platform management.

Experience with e-commerce platforms like Magento, Shopify, or Salesforce Commerce Cloud.

Familiarity with agile project management methodologies, such as Scrum or Kanban.

💰 WHAT WE OFFER

We offer a competitive salary range of €60,000 - €85,000 per annum, based on experience.

A comprehensive health insurance package, including medical, dental, and vision coverage.

A contributory retirement plan, with a 4% employer match.

24 days of paid vacation, plus 8 public holidays.

A generous learning and development budget, including conference attendance, training courses, and online certifications.

A hybrid work policy, offering flexible work arrangements to balance work and life.

👥 ABOUT THE TEAM

You'll be joining a collaborative and dynamic team of e-commerce experts, working together to drive digital transformation initiatives. Our team is known for its innovative spirit, creativity, and customer-centric approach. We're proud of our recent achievements, including a 30% increase in online sales and a 25% reduction in cart abandonment rates.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you within the next two weeks.

📋 Job Details

Job Type	FULL TIME
Location	Hamburg, DE
Address	Berlinstraße 45, 20099
Salary	EUR 60,000 – 85,000 / year
Industry	General
Company	Michaels
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Michaels. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.