Senior Global Digital Transformation Consultant (Remote) - Quick Service Restaurant Expert

🏢 ABOUT THE COMPANY

Wendy's, founded in 1969, is a global fast food giant operating over 6,700 locations worldwide. Our mission is to deliver exceptional customer experiences through quality food, innovative products, and a warm, welcoming atmosphere. As a global leader in the quick service restaurant industry, we pride ourselves on being a Great Place to Work, fostering a culture of diversity, equity, and inclusion. We've received numerous awards for our commitment to these values, including being named one of the Top 5 Most Popular Workplaces in 2022.

🎯 ROLE OVERVIEW

As a Senior Global Digital Transformation Consultant, you will play a pivotal role in driving digital innovation and process improvements across our international operations. Reporting to the Director of Global Digital Transformation, you will work closely with cross-functional teams to design and implement cutting-edge digital solutions that enhance customer engagement, operational efficiency, and employee experience. Your expertise will be instrumental in shaping the future of our digital landscape, enabling us to stay ahead of the curve and maintain our market leadership position.

📋 KEY RESPONSIBILITIES

Develop and implement digital transformation strategies to enhance customer engagement, operational efficiency, and employee experience.

Collaborate with global IT teams to design, implement, and roll out new digital solutions, including mobile ordering, self-service kiosks, and digital signage.

Analyze business needs and identify opportunities for digital innovation, presenting recommendations to stakeholders.

Work with global marketing teams to develop and execute digital marketing campaigns, leveraging data analytics and customer insights.

Design and deliver training programs to ensure seamless adoption of new digital technologies by employees.

Partner with supply chain and logistics teams to optimize digital processes for inventory management, delivery, and customer fulfillment.

✅ REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science, Business Administration, or related field.

Minimum 8 years of experience in digital transformation, IT consulting, or related field, with a focus on quick service restaurants or fast food industry.

Proven expertise in digital technology implementation, including mobile ordering, self-service kiosks, and digital signage.

Experience with data analytics, customer relationship management (CRM) systems, and project management tools.

Certification in digital transformation, IT consulting, or related field a plus.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration or related field.

Experience with cloud-based solutions, artificial intelligence, or machine learning a plus.

Fluency in multiple languages, including German, a plus.

Certification in digital marketing or customer experience a plus.

💰 WHAT WE OFFER

We offer a competitive salary range of €55,000 - €75,000 per year, based on experience, plus additional benefits including health insurance, retirement plan, 25 days of annual leave, and a comprehensive remote work policy. You will also receive a dedicated learning and development budget, enabling you to enhance your skills and stay up-to-date with industry trends. Our team culture values collaboration, innovation, and continuous learning, and you will be part of a dynamic global community that shares these values.

👥 ABOUT THE TEAM

Our global digital transformation team consists of 15 experts from diverse backgrounds, working closely together to drive digital innovation and process improvements across our international operations. We foster a culture of collaboration, innovation, and continuous learning, with regular team-building activities, knowledge-sharing sessions, and professional development opportunities. Recent highlights include delivering a global mobile ordering platform, implementing AI-powered chatbots, and launching a digital signage system across all locations.

📨 HOW TO APPLY

Please submit your application, including a cover letter, resume, and portfolio (if applicable), to careers@wendys.de. We expect to review applications within 2-3 weeks of receipt, with interviews taking place via video conferencing.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Wendy's. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.