Senior Global Operations Manager — Luxury Hospitality

🏢 ABOUT THE COMPANY

Hilton is a leading global hospitality company, founded in 1919 with over 18,000 properties across 118 countries. Our mission is to deliver exceptional guest experiences, drive growth, and create opportunities for our employees and partners. With a workforce of over 700,000, we strive to create a culture of inclusivity, respect, and innovation.

🎯 ROLE OVERVIEW

We are seeking a highly experienced Senior Global Operations Manager to join our team, reporting directly to the Vice President of Global Operations. This individual will be responsible for leading global operations initiatives, collaborating with cross-functional teams, and driving business outcomes. The successful candidate will have a significant impact on shaping the future of Hilton's operations and driving growth.

📋 KEY RESPONSIBILITIES

Maintain and develop global operations strategies, policies, and procedures to drive efficiency, consistency, and quality across all properties and markets.

Collaborate with cross-functional teams, including Sales, Marketing, and Finance, to drive business outcomes and resolve complex issues.

Lead and develop high-performing teams, providing coaching, mentorship, and performance management to ensure successful outcomes.

Analyze and report on global operations metrics, identifying trends, and areas for improvement to inform business decisions.

Develop and manage budgets, forecasts, and financial models to optimize resources and drive growth.

Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and continuous improvement.

✅ REQUIRED QUALIFICATIONS

8+ years of experience in operations management, preferably in a hospitality or services industry.

Bachelor's degree in Business Administration, Operations Management, or related field.

Proven track record of success in leading global operations initiatives, driving growth, and improving efficiency.

Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain strong relationships.

Strong analytical and problem-solving skills, with experience in data analysis and reporting.

Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Operations Management, or related field.

Certification in operations management or a related field (e.g., CSCP, CMO).

Experience with data analytics tools, such as Tableau, Power BI, or Excel.

Fluency in multiple languages, with a focus on European languages.

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000 - £80,000 per annum, depending on experience.

A comprehensive health insurance package, including medical, dental, and vision coverage.

A generous retirement plan, including a company-match 401(k) plan.

20 days of annual leave, plus bank holidays and flexible working hours.

A £1,000 annual learning and development budget, to support career growth and professional development.

A remote or hybrid work policy, with the flexibility to work from home or in our office.

A collaborative and inclusive team culture, with opportunities to contribute to global initiatives and projects.

👥 ABOUT THE TEAM

Our team consists of experienced operations professionals, dedicated to driving growth and improving efficiency across all properties and markets. We believe in a culture of collaboration, innovation, and continuous improvement, and we're looking for a like-minded individual to join our team.

📨 HOW TO APPLY

If you're a motivated and experienced operations professional, please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you and exploring how you can contribute to our global operations team.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	123 London Road, SW1A 0AA
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	Hilton
Valid Until	2026-09-13

📨 How to Apply

Submit your updated CV and a brief cover letter to Hilton. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.