Senior Pet Care Operations Analyst — E-commerce Growth

🏢 ABOUT THE COMPANY

Chewy is the fastest-growing pet retailer in the world, founded in 2011 with the mission to be the most trusted and convenient online destination for pet parents. We have grown from a small startup to a multi-billion dollar company with over 20,000 team members and a presence in the United States, Canada, and the United Kingdom. At Chewy, we value our customers above all else and strive to provide them with the best possible experience. Our company culture is built on trust, transparency, and a growth mindset, and we are committed to making a positive impact on the lives of pets and their families.

🎯 ROLE OVERVIEW

As a Senior Pet Care Operations Analyst, you will play a critical role in driving business growth and improving customer satisfaction at Chewy. You will report directly to the Director of Pet Care Operations and will be responsible for analyzing data and trends to identify opportunities for improvement in our pet care services. Your recommendations will be implemented by cross-functional teams, and you will work closely with them to ensure successful execution. Your impact will be measured by the improvements in customer satisfaction and retention, as well as the growth of our pet care business.

📋 KEY RESPONSIBILITIES

. Develop and maintain complex data models and analysis to drive business growth and improve customer satisfaction

. Analyze customer data and behavior to identify trends and opportunities for improvement in our pet care services

. Collaborate with cross-functional teams to implement recommendations and ensure successful execution

. Develop and maintain reporting and analytics tools to support business decision-making

. Provide data-driven insights to inform business strategy and drive growth

. Identify and prioritize projects to drive business outcomes and customer satisfaction

. Develop and implement process improvements to increase efficiency and reduce costs

. Collaborate with the Director of Pet Care Operations to develop and execute business strategy

. Develop and maintain key performance indicators (KPIs) to measure business success

✅ REQUIRED QUALIFICATIONS

4+ years of experience in operations analysis or a related field

Bachelor's degree in a quantitative field (e.g. mathematics, statistics, economics)

Strong analytical and problem-solving skills with ability to work with complex data models

Excellent communication and collaboration skills with ability to work with cross-functional teams

Highly organized and detail-oriented with ability to prioritize multiple projects and tasks

Experience with data visualization tools (e.g. Tableau, Power BI) and programming languages (e.g. Python, R)

Experience working with cloud-based data platforms (e.g. AWS, Google Cloud)

⭐ PREFERRED QUALIFICATIONS

3+ years of experience working in the pet industry or a related field

Master's degree in a quantitative field (e.g. mathematics, statistics, economics)

Experience with data warehousing and business intelligence tools (e.g. Amazon Redshift, Microsoft SQL Server)

Certification in data analysis or a related field (e.g. Certified Data Analyst, Certified Analytics Professional)

💰 WHAT WE OFFER

We offer a competitive salary range of £50,000-£80,000 per year, depending on experience

We provide a comprehensive health insurance package, including medical, dental, and vision coverage

We offer a 401(k) retirement plan with company match

We provide a generous vacation policy, including 25 days of paid time off per year

We offer a learning and development budget to support ongoing education and career growth

We have a hybrid work policy, with the option to work from home or in our office

👥 ABOUT THE TEAM

Our team is a group of highly motivated and experienced professionals who are passionate about driving business growth and improving customer satisfaction. We work closely together to achieve our goals and are committed to supporting each other in our roles. Recent wins include significant improvements in customer satisfaction and retention, as well as the launch of new pet care services.

📨 HOW TO APPLY

To apply for this role, please submit your resume and a cover letter outlining your experience and qualifications. We expect to respond to all applicants within 7-10 business days.

📋 Job Details

Job Type	🌐 Remote
Location	Remote, GB
Address	123 Broadway, London, GB, EC2V 7NG
Salary	GBP 50,000 – 80,000 / year
Industry	General
Company	chewy
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to chewy. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.