Senior Retail Operations Coordinator — German Expansion

🏢 ABOUT THE COMPANY

Established in 1956, Marshalls is a leading American off-price department store chain with over 900 locations worldwide. Our mission is to provide unparalleled shopping experiences by offering a vast selection of designer and brand-name merchandise at unbeatable prices. As a global retailer, we're known for our fast-paced and dynamic culture, fostering a work environment that encourages collaboration, innovation, and growth. With a strong presence in the US, Marshalls continues to expand into international markets, including Germany.

🎯 ROLE OVERVIEW

As our Senior Retail Operations Coordinator in Germany, you'll play a vital role in supporting the growth and success of our local operations. Reporting directly to the Store Operations Manager, you'll be responsible for ensuring seamless store operations, driving sales growth, and implementing best practices across our German stores. Your impact will be felt throughout the organization, from enhancing customer experiences to driving business results.

📋 KEY RESPONSIBILITIES

Develop and implement store operations strategies to drive sales growth, improve customer satisfaction, and increase staff productivity. Collaborate with store managers to ensure effective inventory management, visual merchandising, and store maintenance. Analyze sales data and market trends to inform strategic decisions and optimize store performance. Foster strong relationships with district managers, area coaches, and other key stakeholders to drive operational excellence. Conduct regular store visits to provide coaching, identify areas for improvement, and recognize exceptional performance. Design and implement training programs to enhance staff skills and knowledge, promoting a culture of learning and development. Stay up-to-date with industry trends, competitor activity, and regulatory requirements, providing insights to inform business decisions. Develop and maintain accurate, timely, and detailed reports on store performance, providing actionable insights to drive business growth.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in retail operations, store management, or a related field. Bachelor's degree in Business Administration, Operations Management, or a related field. Proven track record of driving sales growth, improving operational efficiency, and enhancing customer satisfaction. Excellent leadership and communication skills, with the ability to build strong relationships with cross-functional teams. Strong analytical and problem-solving skills, with the ability to interpret data and inform business decisions. Proficiency in Microsoft Office, particularly Excel, and experience with data analytics tools. Valid driver's license and a clean driving record.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Business Administration, Operations Management, or a related field. Experience working in a fast-paced, dynamic retail environment, with a strong background in inventory management and visual merchandising. Familiarity with industry-specific software, such as ERP systems or inventory management tools. Fluency in German and English, with excellent linguistic and cultural adaptability. Experience leading cross-functional teams and driving business outcomes through strategic planning and execution.

💰 WHAT WE OFFER

€55,000 - €75,000 base salary, depending on experience. Comprehensive health insurance and retirement plan. Generous vacation package, including 20 days of annual leave and 10 public holidays. €1,000 annual training and development budget. Flexible remote work policy, with opportunities for flexible schedules and work-from-home arrangements. Collaborative and dynamic team environment, with opportunities for growth and professional development.

👥 ABOUT THE TEAM

Our German retail operations team is a dynamic and fast-paced group of professionals, passionate about delivering exceptional customer experiences and driving business results. We're a close-knit team, working collaboratively to achieve shared goals and celebrating individual successes. With a strong focus on innovation and improvement, we're always looking for ways to enhance our operations, streamline processes, and drive growth.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume, a cover letter outlining your relevant experience and qualifications, and any supporting documentation. We look forward to receiving your application within the next 2 weeks.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Marshalls. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.