Sephora Senior Brand Experience Manager - Retail Operations

🏢 ABOUT THE COMPANY

Sephora was founded in 1969 as a family-owned perfume store called Sephora, with a mission to innovate and disrupt the beauty industry through exceptional products, unique experiences, and personalized customer service. Today, Sephora operates over 3,000 stores worldwide, offering a wide range of prestige beauty products and services. Our company culture values diversity, inclusivity, and community, with a commitment to empowering individuals and fostering a positive impact on society. With a strong focus on customer experience and brand development, Sephora continues to thrive as a global leader in the beauty industry.

🎯 ROLE OVERVIEW

As a Senior Brand Experience Manager - Retail Operations, you will be the key driver of Sephora's brand vision and retail operations strategy in Germany. Reporting directly to the Retail Operations Director, you will be responsible for developing and implementing innovative retail experiences that drive sales growth, customer loyalty, and brand differentiation. Your impact will be measured through key performance indicators such as sales growth, customer satisfaction, and brand reputation. You will collaborate closely with cross-functional teams, including store operations, marketing, and visual merchandising, to ensure seamless execution of retail strategies.

📋 KEY RESPONSIBILITIES

Develop and execute retail operations strategies to drive sales growth, customer loyalty, and brand differentiation.

Create and implement immersive retail experiences through innovative store designs, visual merchandising, and interactive technologies.

Collaborate with store operations teams to ensure seamless execution of retail strategies, including inventory management, supply chain logistics, and employee training.

Lead cross-functional teams to develop and execute marketing campaigns, product launches, and in-store events.

Analyze sales data and customer insights to inform retail strategies and adjust the brand experience accordingly.

Establish and maintain strong relationships with internal stakeholders, including store operations, marketing, and visual merchandising teams.

Stay up-to-date with industry trends and competitor analysis to inform retail strategies.

Develop and manage budget plans for retail operations and marketing initiatives.

Identify areas for process improvements and implement changes to enhance efficiency and productivity.

✅ REQUIRED QUALIFICATIONS

7+ years of experience in retail operations, brand management, or marketing, with a focus on luxury or prestige brands.

Bachelor's degree in Business Administration, Marketing, or a related field.

Proven track record of driving sales growth and customer loyalty through innovative retail experiences.

Excellent leadership and interpersonal skills, with the ability to collaborate with cross-functional teams.

Strong analytical and problem-solving skills, with the ability to analyze sales data and customer insights.

Proficiency in Microsoft Office, with experience in CRM and retail analytics tools preferred.

⭐ PREFERRED QUALIFICATIONS

MBA or equivalent business degree.

Experience working in the beauty or fashion industry.

Familiarity with SAP, Salesforce, or other retail operations software.

Certification in retail management or marketing.

💰 WHAT WE OFFER

We offer a competitive salary range of €55,000 - €75,000 per annum, plus additional benefits, including health insurance, retirement plan, and vacation days. Our company is committed to learning and development, with a budget allocated for employee training and education. As a Sephora employee, you will have opportunities to work with a talented team, contribute to a global brand, and grow professionally in a dynamic and innovative environment.

👥 ABOUT THE TEAM

Our Retail Operations team is a close-knit group of experienced professionals who share a passion for delivering exceptional retail experiences. We work collaboratively to drive sales growth, customer loyalty, and brand differentiation. Our team is known for its strong work ethic, creativity, and commitment to delivering results.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to receiving your application by [insert deadline].

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Sephora. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.