Technical Operations Manager for Scaled Cloud Services in the UK

🏢 ABOUT THE COMPANY

Twilio is a leading cloud communication platform that enables developers to build, scale, and operate real-time communication and collaboration applications. Founded in 2008, Twilio has grown to become one of the fastest-growing companies in the world, with a presence in over 180 countries. Our mission is to fuel the future of innovation by making communications more accessible and user-friendly. At Twilio, we value diversity, empathy, and creativity, and we're committed to creating a workplace culture that's inclusive, supportive, and fun.

🎯 ROLE OVERVIEW

As a Technical Operations Manager for Scaled Cloud Services, you'll play a critical role in ensuring the smooth operation of our cloud infrastructure, scalability, and reliability. You'll work closely with cross-functional teams, including engineering, product, and customer success, to identify and resolve technical issues, improve processes, and drive operational excellence. You'll report to the Head of Technical Operations and will have significant impact on the overall success of our business.

📋 KEY RESPONSIBILITIES

Design and implement scalable cloud infrastructure solutions to support high-traffic applications and services.

Develop and maintain complex monitoring and analytics tools to ensure real-time visibility into system performance and health.

Collaborate with engineering teams to identify and resolve technical issues, including troubleshooting and root cause analysis.

Develop and maintain technical documentation and knowledge bases to ensure effective knowledge sharing and transfer.

Design and implement processes and procedures to ensure efficient and effective technical operations, including incident management, change management, and capacity planning.

Collaborate with the customer success team to resolve technical issues and provide support to customers.

✅ REQUIRED QUALIFICATIONS

Minimum 5 years of experience in technical operations, cloud infrastructure, or a related field.

Bachelor's degree in Computer Science, Engineering, or a related field.

Expert-level knowledge of cloud infrastructure, including AWS, Azure, or Google Cloud.

Experience with monitoring and analytics tools, such as Prometheus, Grafana, or Datadog.

Experience with scripting languages, such as Python, Bash, or PowerShell.

⭐ PREFERRED QUALIFICATIONS

Master's degree in Computer Science, Engineering, or a related field.

Certifications in cloud infrastructure, such as AWS Certified Solutions Architect or Azure Certified Solutions Architect.

Experience with agile development methodologies, such as Scrum or Kanban.

Experience with technical writing and documentation.

💰 WHAT WE OFFER

We offer a highly competitive salary range of £50,000 - £80,000 per annum, plus benefits, including health insurance, a retirement plan, and a generous learning and development budget. We also offer a remote work policy, with flexible working hours and a commitment to work-life balance. Our team culture is collaborative, supportive, and inclusive, with a strong focus on innovation, creativity, and continuous learning.

👥 ABOUT THE TEAM

Our team is a collaborative and dynamic group of technical operations professionals, engineers, and product managers who are passionate about building and operating scalable cloud services. We work closely together to identify and resolve technical issues, improve processes, and drive operational excellence. We're a highly motivated and driven team, with a strong sense of responsibility and a commitment to delivering high-quality results.

📨 HOW TO APPLY

If you're a motivated and experienced technical operations professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact email or link]. We look forward to hearing from you!

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Twilio. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.