Technical Writer for SaaS Documentation — Cloud Integration

🏢 ABOUT THE COMPANY

Zapier was founded in 2011 with a mission to make automation possible for individuals, small businesses, and large enterprises. Today, we are a team of over 700 people from diverse backgrounds, united by our passion for simplifying work. Our platform connects thousands of web applications, helping our users automate tasks, streamline workflows, and boost productivity. We pride ourselves on our open and inclusive culture, where everyone's voice matters. We've been recognized as one of the best places to work in the UK, with a 4.5-star rating on Glassdoor and a 99% employee satisfaction rate. Our achievements include being named one of the fastest-growing companies in Europe by Financial Times and one of the best places to work for diversity and inclusion by LinkedIn.

🎯 ROLE OVERVIEW

As a Technical Writer for SaaS Documentation — Cloud Integration, you will be responsible for creating high-quality user documentation for our cloud integration platform. You will work closely with our product and engineering teams to understand the features and functionality of our platform and develop documentation that is clear, concise, and easy to follow. This role exists to ensure that our users have the necessary information to get the most out of our platform and achieve their automation goals. You will report to our Documentation Team Lead and will have the opportunity to collaborate with a team of experienced writers and subject matter experts.

📋 KEY RESPONSIBILITIES

* Develop user documentation for cloud integration features, including API documentation, user guides, and troubleshooting resources. * Collaborate with product and engineering teams to understand new features and functionality and develop documentation that is accurate and up-to-date. * Conduct user research to identify knowledge gaps and areas for improvement in our documentation. * Develop and maintain a library of reusable content and assets, including images, diagrams, and code snippets. * Work with the documentation team to develop a content strategy that aligns with our business objectives. * Collaborate with the design team to develop a consistent visual style and tone for our documentation. * Develop and maintain a knowledge base of technical terms and concepts related to cloud integration. * Participate in the development and maintenance of documentation tools and processes. * Develop and maintain a style guide for documentation writing and formatting. * Conduct documentation audits to ensure quality and consistency. * Participate in the development and maintenance of documentation templates and reusable content. * Collaborate with the training team to develop onboarding materials and training resources. * Develop and maintain a library of FAQs and troubleshooting resources. * Participate in the development and maintenance of documentation for cloud integration partners and resellers. * Collaborate with the support team to develop knowledge base articles and FAQs. * Participate in the development and maintenance of documentation for cloud integration APIs and SDKs. * Develop and maintain a library of technical articles and blog posts. * Participate in the development and maintenance of documentation for cloud integration security and compliance.

✅ REQUIRED QUALIFICATIONS

* 5+ years of experience in technical writing, with a focus on software as a service (SaaS) documentation. * Bachelor's degree in English, Communications, or a related field. * Excellent writing and communication skills, with the ability to distill complex technical concepts into clear and concise language. * Experience with cloud integration platforms and APIs. * Familiarity with agile development methodologies and cloud-based tools. * Strong attention to detail and organizational skills, with the ability to manage multiple projects and deadlines. * Experience with documentation tools, such as MadCap Flare or Confluence. * Strong understanding of SaaS business models and customer needs. * Ability to work collaboratively with cross-functional teams, including product, engineering, and design.

⭐ PREFERRED QUALIFICATIONS

* Experience with cloud-based collaboration tools, such as Slack or Microsoft Teams. * Familiarity with cloud integration security and compliance frameworks. * Experience with API documentation tools, such as Swagger or API Blueprint. * Strong understanding of cloud-based development methodologies and tools. * Experience with content management systems, such as WordPress or Drupal. * Strong understanding of user experience (UX) principles and best practices. * Experience with documentation for cloud integration APIs and SDKs. * Strong understanding of cloud-based security and compliance frameworks.

💰 WHAT WE OFFER

* Competitive salary range: £55,000 - £80,000 per year. * Comprehensive health insurance, including medical, dental, and vision coverage. * Generous retirement plan, including 401(k) matching and employee stock options. * 25 days of paid vacation per year, plus 10 paid holidays and an additional week of paid time off for winter break. * £1,000 annual learning and development budget, including courses, conferences, and professional certifications. * Remote work policy, with the option to work from home up to 3 days per week. * Collaborative team environment, with opportunities for professional growth and development.

👥 ABOUT THE TEAM

* Our documentation team is comprised of experienced writers and subject matter experts, who are passionate about creating high-quality user documentation. * We are a collaborative and diverse team, with a strong focus on teamwork and open communication. * We are committed to delivering exceptional user experiences and are always looking for ways to improve our documentation and processes.

📨 HOW TO APPLY

* Please submit your resume, cover letter, and portfolio of writing samples to [insert contact email]. * We expect to review applications within 1-2 weeks and will be in touch with candidates to schedule an interview.

📋 Job Details

📨 How to Apply

Submit your updated CV and a brief cover letter to Zapier. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.