United Airlines Contractor — Digital Transformation Strategy Lead

🏢 ABOUT THE COMPANY

United Airlines has been the world's major airline since 1926, operating a modern fleet of more than 800 aircraft. We are the world's most comprehensive global airline, with a diverse portfolio of more than 4,500 aircraft flying to more than 360 destinations. Our mission is to connect the world while creating opportunities for people. United's culture is built on a strong foundation of respect, empathy, and accountability. We strive to make a difference in the lives of our customers, employees, and the communities we serve.

Our diverse company is a great place to work, with a strong commitment to diversity, equity, and inclusion. We have been recognized for our efforts in creating an inclusive workplace, earning top scores on the Human Rights Campaign's Corporate Equality Index and being named one of the 100 Best Places to Work by Fortune Magazine. With a commitment to innovation, sustainability, and customer experience, United continues to shape the future of air travel.

🎯 ROLE OVERVIEW

The Digital Transformation Strategy Lead contractor will play a crucial role in shaping United Airlines' digital strategy, working closely with senior leaders to develop and implement a comprehensive plan for digital transformation. As a key member of the airline's digital team, this contractor will be responsible for leading cross-functional initiatives to drive innovation and improve the customer experience. Reporting to the Vice President of Digital, the Digital Transformation Strategy Lead contractor will work closely with IT, marketing, and customer service teams to ensure seamless execution of digital projects.

This role will have a significant impact on the airline's customer experience, driving revenue growth through digital channels and improving operational efficiency through process automation. Successful candidates will have a strong track record of leading successful digital transformations in a similar industry, with a focus on customer-centricity, innovation, and collaboration.

📋 KEY RESPONSIBILITIES

• Develop and execute a comprehensive digital transformation strategy that aligns with United Airlines' business goals and customer needs.

• Lead cross-functional teams to drive the development and implementation of digital projects, including process automation, customer experience improvement initiatives, and digital product development.

• Collaborate with IT, marketing, and customer service teams to ensure seamless execution of digital projects and minimize disruption to business operations.

• Conduct market research and stay up-to-date on industry trends to ensure United Airlines remains competitive in the digital space.

• Develop and manage digital transformation budgets and resource allocation plans.

• Identify and prioritize areas for digital transformation, working closely with senior leaders to secure buy-in and support.

• Develop and maintain relationships with key digital stakeholders, including vendors, partners, and industry experts.

• Provide regular progress updates to senior leaders, including key performance indicators (KPIs) and return on investment (ROI) analysis.

• Develop and implement change management strategies to ensure successful adoption of digital solutions.

• Stay up-to-date on the latest digital trends and best practices, applying knowledge to drive innovation and continuous improvement within the airline.

• Collaborate with the IT team to develop and implement a digital transformation roadmap, including timelines, milestones, and resource allocation plans.

✅ REQUIRED QUALIFICATIONS

• 8+ years of experience in digital transformation leadership roles, preferably in the airline or travel industry.

• Proven track record of leading successful digital transformations, driving revenue growth, and improving customer experience.

• Strong understanding of digital technologies, including cloud computing, data analytics, artificial intelligence, and mobile applications.

• Experience with Agile methodologies and Lean principles, with a focus on continuous improvement.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.

• Bachelor's degree in Business Administration, Computer Science, or a related field.

⭐ PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Computer Science, or a related field.

• Certification in digital transformation, IT Project Management, or Agile methodologies.

• Experience with digital platforms, such as Adobe Experience Manager or SAP Customer Experience.

• Knowledge of airline industry-specific digital solutions, including those related to customer experience, operations, and revenue management.

💰 WHAT WE OFFER

As a contractor with United Airlines, you will be offered a competitive hourly rate of £62.50-£87.50, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off. Our team culture is collaborative, inclusive, and dynamic, with a strong focus on innovation and continuous improvement. We offer a growth path for contractor roles, with opportunities for advancement and professional development. Our team is based in a modern office in central [city], with access to public transportation and a range of amenities.

👥 ABOUT THE TEAM

Our digital team is a dynamic and collaborative group of professionals, working together to drive innovation and improve the customer experience. We are a diverse team of experts, with a strong focus on customer-centricity, innovation, and collaboration. Our team has a strong track record of delivering successful digital projects, with a focus on process automation, customer experience improvement initiatives, and digital product development.

📨 HOW TO APPLY

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you. Expected response timeline is 2-3 weeks.

📋 Job Details

Job Type	CONTRACTOR
Location	London, GB
Address	The Aerlinx Building, 1 Waterside Drive, EN3 4TF
Salary	GBP 62,500 – 87,500 / year
Industry	General
Company	United Airlines
Valid Until	2026-10-13

📨 How to Apply

Submit your updated CV and a brief cover letter to United Airlines. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.