USPS Remote Digital Experience Strategist

🏢 ABOUT THE COMPANY

The United States Postal Service (USPS) is one of the world's largest civilian employers and the self-financed postal operation with the highest level of operational efficiency. Founded in 1775 as the Post Office Department, USPS has a rich history of innovation, with a mission to provide reliable, efficient, and affordable services to every corner of the country while promoting sustainability and environmental stewardship. As a values-driven organization, USPS prides itself on its commitment to community service, diversity, equity, and inclusion. With over 500,000 employees nationwide, USPS has a reputation for being a great place to work, offering a range of career opportunities and a comprehensive benefits package.

🎯 ROLE OVERVIEW

As a Digital Experience Strategist at USPS, you will play a critical role in shaping the future of our digital presence and enhancing the overall customer experience. Reporting to the Director of Digital Experience, you will work closely with cross-functional teams to identify and prioritize digital initiatives, drive strategic planning and execution, and collaborate with stakeholders to ensure alignment with business objectives. Your impact will be seen in the seamless and intuitive experience we provide to our customers, setting us apart from competitors and driving long-term growth.

📋 KEY RESPONSIBILITIES

Develop and implement digital strategies to drive customer engagement, retention, and acquisition, resulting in measurable improvements to metrics such as website traffic, conversion rates, and customer satisfaction.

Collaborate with the creative team to design and launch innovative digital experiences, including website redesigns, social media campaigns, and email marketing initiatives.

Analyze data and metrics to inform digital decision-making, identify areas for improvement, and optimize digital marketing efforts.

Work closely with the IT department to ensure seamless integration with technology systems and infrastructure.

Develop and maintain relationships with key stakeholders, including executives, department leads, and external partners.

Identify opportunities to leverage new technologies, tools, and platforms to drive business results and stay ahead of industry trends.

Develop and manage budgets for digital initiatives, ensuring effective resource allocation and ROI tracking.

✅ REQUIRED QUALIFICATIONS

5+ years of experience in digital experience strategy, marketing, or a related field, preferably in a large-scale organization or government agency.

Bachelor's degree in Marketing, Communications, or a related field, or equivalent experience.

Proven track record of developing and launching successful digital initiatives, resulting in measurable business outcomes.

Expert-level knowledge of digital marketing trends, technologies, and best practices, including SEO, social media, email marketing, and analytics.

Experience working with cross-functional teams, including creative, IT, and executive stakeholders.

Certification in digital marketing or a related field (e.g. HubSpot, Google Analytics).

⭐ PREFERRED QUALIFICATIONS

Master's degree in Marketing, Communications, or a related field.

Experience working in a government or non-profit organization.

Familiarity with USPS' brand, mission, and values.

Strong understanding of the postal industry and its trends.

Certification in project management (e.g. Agile, PMP).

💰 WHAT WE OFFER

$50,000 - $80,000 base salary (dependent on experience) in addition to:

Comprehensive health, dental, and vision insurance coverage.

403(b) retirement plan with employer matching.

Generous paid time off and vacation policy.

Annual learning and development budget to support professional growth.

Flexible remote work policy, with opportunities for on-site collaboration and team-building.

Opportunities for career advancement and professional growth in a dynamic and innovative organization.

👥 ABOUT THE TEAM

As a Digital Experience Strategist, you will be part of a talented and agile team working together to drive business growth and innovation. Our team is collaborative, open-minded, and passionate about delivering exceptional customer experiences. We are a team-driven organization that prioritizes diversity, equity, and inclusion, and we are committed to creating a culture of belonging and respect.

📨 HOW TO APPLY

If you are a motivated and forward-thinking individual with a passion for digital innovation and customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interests to [insert contact information].

📋 Job Details

Job Type	🌐 Remote
Location	Remote, US
Address	475 L'Enfant Plaza, SW, 20260
Salary	USD 50,000 – 80,000 / year
Industry	General
Company	USPS
Valid Until	2026-09-11

📨 How to Apply

Submit your updated CV and a brief cover letter to USPS. Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted within 2 weeks of applying.